ninety days · no strings attached.
Most conversations start with a pilot. Ninety days, one branch or site, real recipes running with your team. On day ninety you decide: continue in CapEx, in Financed Purchase, or stop.
The pilot covers installation + platform + support for ninety days at a fixed fee. If you decide to continue, that fee partially credits to the first payment of the definitive model.
three models · pick the one that fits.
CapEx + SaaS
You buy the hardware once (your asset). You pay the monthly SaaS + operations subscription.
Chains with approved CapEx · stable sites (3+ year horizon) · public sector with CapEx procurement.
12-month minimum SaaS
Financed Purchase
You pay the hardware amortized over 12 or 24 months along with the monthly SaaS. At end of term, the hardware is yours.
Operations that prefer OpEx over CapEx · expanding chains · projects with predictable cash flow.
12 or 24 months (your choice)
90-Day Hybrid Pilot
default doorFixed fee for 90 days, all-inclusive. Day-90 decision: continue in CapEx, Financed Purchase, or end.
First conversations · new sectors · any customer who wants to validate before committing.
90 days, no mandatory extension
how we handle non-standard cases.
public sector / procurement
We comply with LAASSP. CFDI issued monthly with IVA breakdown. Payment terms up to 90 days post-delivery adjusted to the program. Technical annexes prepared per procurement specifications.
multi-site / phased rollout
Cluster 2 (Retail) and Cluster 6 (Public Sector) can require deployments to 30-100 sites. Model: pilot in 1-3 sites → master contract → weekly-wave rollout.
integration with your ERP, HIS or WMS
Custom Integration service. One-time fee + API MRR ongoing. Microsip · SAP · Oracle · hospital information systems · logistics WMS.
full Niagara project
Niagara Certified Projects service. Design + engineering by Astrea (Tridium-certified) + installation by SMTELCOM (exclusive partner) + Honeywell hardware.
operation that spans multiple clusters
One contract, one platform, one ops team. Proposed bundle in 48 hours over the 11 capabilities + ~70 recipes.
what is included · what is not.
- ●site survey · physical installation · initial configuration · team training · go-live
- ●support 5am-9pm CDMX · escalation chain by role and time
- ●WhatsApp + email + push · alerts with p95 < 5 min
- ●quarterly health reviews with your Account Manager
- ●auto-generated reports per applicable regulation (NOMs · COFEPRIS · LFPDPPP)
- ●privacy compliance by design
- ○L3 premium add-ons (24/7 Desk · Audit Premium · Lot Traceability API · etc.) — see /platform
- ○Custom Integration with ERP / HIS / WMS — Service 4
- ○new Niagara projects — Service 2
- ○sensors outside the curated catalog (we tell you honestly if it is worth it or if an existing recipe works)