what we protect · what we prevent.
- +5-star reviews defended · each prevented incident = ADR protected hundreds of thousands of pesos/year
- +Mini-bar leakage recovered · 30-40% loss → 10-15% · hundreds of thousands of pesos recovered annually
- +Pool/spa always in spec · zero municipal closures · high season saved
- +Premium cold chain audited · NOM-251 ready · zero COFEPRIS observations
- +Guest silence · safe nighttime perimeter · SECTUR documented
- ✕4-star review from inefficient AC overnight · ADR drops months · cascading cancellations
- ✕Green pool from stopped pump or drifted chemistry · weekend municipal closure · hundreds of thousands of pesos lost
- ✕Mini-bar mischarged between checkouts · 30-40% consumption uncharged · hundreds of thousands of pesos annually
- ✕Hot-hold out of NOM-251 · COFEPRIS observation · temporary kitchen closure
- ✕Neighbor noise complaint without evidence · municipal fine + reputation damage
eight use cases · four critical areas.
for the executive chef + sanitary lead.
Executive Chef + Sanitary Lead + Maintenance Lead. Two cases · walk-in cooler compressor fails overnight (product at risk), hot-hold deli below 58°C in buffet (NOM-251 compromise). COFEPRIS audit backed.
for the operations manager + spa manager.
Operations Manager + Spa Manager + General Director. Two cases · pool with chlorine or pH out of range, filtration pump stopped overnight (green water at dawn). Municipal closures and reviews avoided.
for the housekeeping manager + front desk.
Housekeeping Manager + Front Desk Manager + Commercial Director. Two cases · mini-bar consumed without charging at checkout (30-40% leakage), AC running in empty room without occupant (vampire energy + uncomfortable guest at check-in). Mini-bar reconciliation + smart climate.
for the general manager + owner.
General Manager + Owner + Operations Director. Two cases · neighbor noise complaint without evidence (municipal fine + reputation), SECTUR audit without continuous logbook (observations + temporary closures). Reputation + compliance defended.
three compliances · one platform covers all three.
For multi-property boutique hotel groups (Tulum/Riviera Maya/Valle de Guadalupe), cross-property dashboard with per-hotel compliance + efficiency ranking.
from sensor to report · every five minutes · without human intervention
Five steps. They run in parallel across all your sites, all the time. When something crosses a threshold, the flow completes in under five minutes — alert delivered, response logged, inspector-ready evidence captured.
measure
Sensors measure temperature, humidity, current, door-open, leak and other magnitudes every five minutes — no operator required.
detect
The system compares each reading against the threshold configured per recipe · per site · per equipment. Threshold crossing triggers the flow.
alert
The alert routes to the right person via WhatsApp, email or push · per role and schedule configured.
respond
The operator acts from the dashboard or mobile app. The corrective action goes into an immutable log with timestamp + signature.
audit
Everything becomes part of the audit package · time series, critical events, corrective actions, NOM report ready in two clicks.
Five steps · no manual operators · no paperwork · no gaps.
five phases · per property.
site survey
1-2 daysTechnical visit + inventory of walk-in coolers, displays, pool/spa, rooms + mini-bars, kitchen, perimeter · deployment plan + family privacy (what IS and IS NOT monitored in rooms).
physical installation
3-5 daystemperature probes per kitchen + pool · thermostats + room sensors · mini-bar sensor per room · common-zone noise sensor · perimeter PIR · gateway with 32-hour backup · discreet finish to preserve boutique aesthetic.
configuration + PMS integration
2-4 weeks (includes Custom Integration L3 with PMS)NOM-251 + SECTUR + municipal regulation thresholds · Custom L3 integration with PMS (Opera / Maestro / RoomMaster / Mexican systems) for mini-bar reconciliation + occupancy-driven HVAC · report templates · WhatsApp alerts per role.
team training
1-2 daysExecutive Chef + Spa Manager + Housekeeping Manager + Front Desk Manager + Maintenance + GM · each role trains on their flow · executive dashboard setup.
30 days of support + first SECTUR report
30 daysAstreaIoT specialist available · first monthly SECTUR report delivered · first housekeeping cycle with mini-bar reconciliation active · case study with recovered leakage metrics.
For multi-property boutique groups, wave-based deployment — 1 pilot property 60-90 days, then 1 property every 3-4 weeks with rotating team. PMS integration reusable cross-property after first implementation.
common questions · before the quote.
how does PMS integration (Opera, Maestro, RoomMaster) work?
Custom Integration L3 · bidirectional API/webhook between AstreaIoT and your PMS. Push events (mini-bar opening, occupancy, checkout) to your PMS · pull reservations and check-in/checkout to activate pre-cooling, mini-bar reconciliation and housekeeping reports. Integration time 3-6 weeks first time · reusable cross-property after. Compatible with Opera, Maestro, RoomMaster and common Mexican systems.
how does medicinal-grade pool/spa monitoring work?
Submersible dissolved oxygen + pH + residual chlorine (ORP) + turbidity sensor for premium pools, combined with external temperature sensor + filtration pump current meter. Immediate WhatsApp alert when water goes out of spec. Let's discuss the exact scope for your pool/spa in the quote.
is guest privacy respected in rooms?
Yes · zero cameras + zero audio in rooms. Only environmental sensors (T+RH+CO₂), door/window/mini-bar opening, PIR presence (no image). Premium privacy respected · documented security check-in.
what about integration with existing smart-home systems (Alexa, Google, smart home)?
AstreaIoT coexists with your existing smart-home on the same router. For specific integrations (Alexa scenes, Google alarms), Custom Integration L3 can link events. For complete home automation, we recommend an authorized smart-home partner that coordinates with AstreaIoT.
how is pricing for small boutique vs multi-property group?
Flexible model · subscription per property with tier per number of rooms and amenities (pool, spa, premium kitchen). Basic tier = kitchen + cold chain + mini-bar; premium tier = + pool/spa + per-room climate + anti-party. For multi-property groups, discount per number of hotels + cross-property dashboard included.
does the noise sensor respect premium guest silence?
Yes · decibel sensor in common zones (lobby, terrace, hallways), not in rooms. Measures total level without recording audio. Useful for defense against neighbor complaints without invading guest experience.
does it integrate with SECTUR Distintivo H audit and similar?
Yes · pre-configured templates for SECTUR Distintivo H, COFEPRIS, NOM-251. Monthly PDF report downloadable with complete logbook of cold chain + pool + noise + sub-metering · your Responsable Sanitario hands the evidence packet to the auditor in 2 minutes.